A dedicated Vendor Manager helps coordinate your credit union’s vendor oversight activities and keep reviews, documentation, and follow-up on track. We work with your internal team to clarify responsibilities and maintain a consistent process. Your credit union retains decision-making authority while we provide day-to-day program support.

We develop and update vendor management policies and procedures that reflect how the program operates. We document how vendor selection, risk assessment, due diligence, ongoing monitoring, and offboarding are handled in practice—not simply how a standard template describes them. Clear roles, workflows, and documentation expectations keep your policies and procedures aligned with the way we manage the program together.

We assess vendor risk using a documented methodology that evaluates the services provided, access to sensitive information, operational dependencies, and other relevant factors consistently across vendors. These assessments help determine the appropriate level of due diligence and ongoing oversight. We document the results and update assessments as vendor relationships or services change.

We create and maintain vendor profiles that bring key relationship information into one place. Profiles capture the services provided, internal relationship owner, risk rating, contract details, and review requirements. This centralized record helps your team understand each relationship and track its oversight needs.

We help your credit union gather the due diligence needed to evaluate prospective vendors and make an informed selection. We document the selection process, including the evaluation criteria, identified concerns, and rationale for the decision. Working with your internal team, we help ensure vendor selection follows your credit union’s policy and required approval process.

We coordinate periodic vendor reviews based on risk and the nature of the services provided. We obtain and review relevant documentation, identify changes or concerns, and track items requiring follow-up. This process helps your credit union maintain oversight beyond the initial vendor approval.

We help your credit union monitor vendor performance against agreed-upon service expectations. We track service issues, recurring concerns, and corrective actions with input from your internal relationship owners. This information supports renewal decisions, escalation, and accountability.

We track contract renewal dates, notice deadlines, and automatic renewal provisions to help your credit union avoid missed opportunities to evaluate or end a vendor relationship. We coordinate with your internal team to review vendor performance, ongoing needs, and proposed terms before renewal. This gives your credit union time to make an informed decision and address concerns before committing to another contract term.

We coordinate a structured offboarding process when a vendor relationship ends or services move to another provider. We help track termination requirements, access removal, data return or destruction, and transition responsibilities. Documenting these steps helps your credit union close out the relationship and reduce avoidable disruption.